Returns & Refund Policy

We want you to be happy with your purchase from Titan Range.

Titan Range is owned and operated by Combined Agents Pty Ltd. This policy is in addition to your rights under the Australian Consumer Law (ACL), which cannot be excluded or limited by this policy.

30-Day Change-of-Mind Returns

We offer a 30-day change-of-mind return policy. You have 30 days from receiving your item to request a return.

To be eligible for a change-of-mind return, the item must be:

• unused and in the same condition in which you received it;
• returned with all supplied accessories, including charging cords, batteries, lanyards and headbands where applicable;
• in its original packaging; and
• accompanied by your receipt or other proof of purchase.

To request a return, please contact sales@titanrange.com.au before sending the item back.

If your return is accepted, we will provide instructions on how and where to return your item. Items sent to us without first requesting a return may not be accepted as a change-of-mind return.

Unless otherwise agreed, return shipping costs for a change-of-mind return are the customer's responsibility.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as reasonably possible if your item is faulty, damaged or you have received the wrong product so we can assess the issue and provide an appropriate remedy.

Your rights for faulty or defective products are provided under the Australian Consumer Law and are not limited to 30 days.

Depending on the circumstances and whether the problem is major or minor, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will also meet our obligations regarding reasonable return costs.

Sale and Clearance Items

Sale and clearance items are not eligible for a change-of-mind return unless otherwise stated.

This does not affect your rights under the Australian Consumer Law. If a sale or clearance item is faulty, defective, unsafe, does not match its description or otherwise fails to meet an applicable consumer guarantee, you may still be entitled to a remedy.

Gift Cards

Gift cards are not eligible for a change-of-mind return or refund, except where required by law.

Exchanges

For change-of-mind exchanges, the simplest option is generally to return the eligible item in accordance with this policy and, once the return has been accepted, place a separate order for the replacement item.

Nothing in this section limits any right you may have to a replacement under the Australian Consumer Law.

Refunds

For change-of-mind returns, we will notify you once we have received and inspected the returned item and advise whether the refund has been approved.

If approved, the refund will be made to your original payment method. Please allow up to 10 business days for the refund to be processed after approval, noting that your bank or card provider may take additional time to process the transaction.

If more than 15 business days have passed since we approved your refund, please contact sales@titanrange.com.au.

Refunds and other remedies provided under the Australian Consumer Law will be handled in accordance with your applicable consumer rights.

Contact Us

Titan Range is owned and operated by:

Combined Agents Pty Ltd
Trading as Titan Range
PO Box 51
Clifton Beach QLD 4879
Australia

Phone: +61 410 418 311
Email: sales@titanrange.com.au

For questions about a return, refund or faulty product, please contact us using the details above.