Yep — for Titan, I’d make it essentially the mirror of the Tropical policy so both stores clearly sit underneath Combined Agents Pty Ltd. That consistency is exactly what we want.

Paste this as Titan’s Privacy Policy and turn Use automated policy OFF there too.

Privacy Policy

Last updated: 27 September 2026

Combined Agents Pty Ltd operates this store and website under the Titan Range brand, including all related information, content, features, tools, products and services offered through this website (the “Services”).

Titan Range is a brand owned and operated by Combined Agents Pty Ltd. Combined Agents Pty Ltd also operates other retail brands and online stores, including Tropical Ice Boxes.

Throughout this Privacy Policy, “we”, “us” and “our” refer to Combined Agents Pty Ltd.

Titan Range is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use the Services, make a purchase or other transaction, subscribe to communications or otherwise interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, processing, use or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose personal information as described below.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with us, we may collect or process:

• Contact information, including your name, email address, telephone number, billing address and shipping address.
• Payment and financial information, including transaction details, payment method and payment confirmation. Payment information may be processed by Shopify or other payment providers on our behalf.
• Account information, including account details, preferences and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, and information about previous transactions.
• Communications, including information you provide when contacting us about products, orders, customer service, returns or warranty claims.
• Device information, including information about your device, browser, network connection, IP address and other identifiers.
• Usage information, including information about how and when you interact with our websites and Services.
• Marketing preferences, including whether you have subscribed or consented to receive marketing communications and information about your interaction with those communications.

How We Collect Personal Information

We may collect personal information:

• directly from you when you make a purchase, create an account, subscribe to communications, contact us, enter a promotion or otherwise provide information to us;
• automatically through our websites and Services, including through cookies and similar technologies;
• from Shopify and other service providers that help us operate our business;
• from other brands and online stores operated by Combined Agents Pty Ltd, where appropriate and permitted by applicable law; and
• from business partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes.

Providing and Improving Our Services

We use personal information to:

• process payments and fulfil orders;
• arrange shipping and delivery;
• process returns, exchanges and warranty claims;
• manage customer accounts;
• provide customer support;
• remember customer preferences;
• provide relevant product recommendations;
• enable customer reviews;
• maintain transaction and business records; and
• improve our products, websites, Services and customer experience.

Marketing and Advertising

Where you have consented to receive marketing communications, or where otherwise permitted by applicable law, Combined Agents Pty Ltd may use your personal information to send you news, new-product information, special offers, promotions and other marketing communications.

These communications may relate to Combined Agents Pty Ltd and the brands and online stores it operates, including Titan Range and Tropical Ice Boxes.

Combined Agents Pty Ltd may manage customer and subscriber information across its brands and online stores through shared ecommerce, customer relationship and marketing systems.

We may also use information about your interaction with our websites, products and communications to measure the effectiveness of our marketing and, where permitted, provide or support relevant advertising.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our marketing emails or by contacting us.

Communicating With You

We may use your personal information to communicate with you about your purchases, orders, payments, deliveries, returns, warranty claims, accounts or enquiries.

These operational or transactional communications may still be sent when necessary to administer your relationship or transactions with us even if you have unsubscribed from promotional marketing.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping experience, detect or investigate potentially fraudulent, illegal, unsafe or malicious activity and protect our customers, business and Services.

If you create an account, you are responsible for keeping your account credentials secure.

Legal and Regulatory Purposes

We may use personal information where reasonably necessary to comply with applicable laws, regulatory requirements or valid legal processes, enforce our terms and policies, resolve disputes or protect our legal rights and those of our customers or others.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services, including:

• to Shopify and other service providers that provide ecommerce, payment processing, IT, analytics, customer support, cloud storage, fulfilment, freight, shipping and other services;
• to business and marketing service providers that assist us in operating, analysing and promoting our business;
• where you request, direct or consent to the disclosure;
• within Combined Agents Pty Ltd and the brands and online stores it operates, including Titan Range and Tropical Ice Boxes, where appropriate for customer service, administration, analytics, business operations or marketing in accordance with your preferences and applicable law;
• in connection with a merger, acquisition, sale or other business transaction; and
• where required by law or reasonably necessary to protect our business, Services, customers, legal rights or others.

We do not treat the disclosure of information to service providers acting on our behalf as permission for those providers to use your information for unrelated purposes.

Relationship With Shopify

Our online store is hosted by Shopify. Shopify collects and processes personal information about access to and use of the Services in order to provide and improve its services.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers located outside Australia.

We may use Shopify features that use information obtained from interactions with our store and other Shopify services. Where Shopify independently determines how personal information is processed, Shopify is responsible for that processing in accordance with its own privacy policies.

You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how customers use our Services, measure performance, provide relevant functionality and, where permitted, support advertising and marketing.

Where required by applicable law, customers may be provided with choices regarding the use of certain cookies or similar technologies.

Third-Party Websites and Services

Our Services may contain links to websites or online services operated by third parties.

We are not responsible for the privacy or security practices of third-party websites or services. If you follow a link to another website or service, you should review its privacy policy and terms.

Children's Privacy

Our Services are not intended specifically for children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.

This may include maintaining customer and transaction records, providing Services, managing accounts, administering warranties, complying with legal and taxation requirements, resolving disputes and enforcing agreements.

Your Rights and Choices

Depending on applicable law and where you live, you may have rights concerning personal information we hold about you.

These may include rights to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion in circumstances where applicable law provides that right;
• request a copy or transfer of certain information where applicable; and
• withdraw or change certain permissions or preferences.

We may need to verify your identity before processing certain privacy requests.

Managing Marketing Communications

Where you have subscribed or otherwise consented to receive marketing communications, Combined Agents Pty Ltd may send you promotional communications relating to the brands it operates, including Titan Range and Tropical Ice Boxes.

You may unsubscribe at any time using the unsubscribe link provided in our marketing emails or by contacting us.

If you unsubscribe from marketing communications, we may still send you non-promotional communications that are reasonably necessary to administer your account, purchases, orders, deliveries, warranties or other transactions with us.

International Processing and Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside Australia.

Where required by applicable law, we take appropriate steps in relation to the disclosure or transfer of personal information outside the relevant jurisdiction.

Where European Economic Area or United Kingdom data protection requirements apply, recognised transfer mechanisms may be used where required.

Complaints

If you have a question or complaint about how we handle your personal information, please contact us using the details below.

We will consider and respond to privacy complaints within a reasonable period.

Where applicable, you may also have the right to make a complaint to the relevant privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, data practices, legal or regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on this website and update the “Last updated” date. Where required by applicable law, we will provide additional notice.

Contact Us

Titan Range is owned and operated by:

Combined Agents Pty Ltd
Trading as Titan Range
PO Box 51
Clifton Beach QLD 4879
Australia

Phone: +61 410 418 311
Email: sales@titanrange.com.au

If you have questions about this Privacy Policy, our privacy practices or personal information we hold about you, or you would like to exercise an applicable privacy right, please contact us using the details above.