Frequently Asked Questions

Jump to: Shipping & Delivery | Product Use & Care | Warranty & Returns

📦 Shipping & Delivery

How long does shipping take?

Orders are dispatched from our Queensland warehouse within 1–2 business days. Delivery times vary by location, but most metro orders arrive within 3–5 business days. All orders are shipped via Australia Post, and tracking is provided with every shipment.

Do you offer express shipping?

Yes, we offer express shipping at checkout. If you need gear fast, choose the express option and we’ll prioritise your order.

Where is Titan Range based?

We’re proudly Aussie owned and operated. Our gear is designed, tested, and shipped from Queensland, Australia.

🔦 Product Use & Care

How do I charge my headlamp or torch?

Each product includes a compatible charging cable (Micro USB or USB-C). Plug into any USB power source like a wall adapter, powerbank, or car charger.

How long does the battery last?

Battery life depends on the model and mode you’re using. Refer to the specifcations.

Can I use Titan Range headlamps in the rain?

Yes — our gear is built to handle light rain. All Titan Range lights are water-resistant. Just don’t submerge them unless stated.

What direction does the battery go on the TF22?

Insert the battery with the positive (+) end facing the light and the negative (-) end at the base. If there's a white tab, remove it before use. Also peel off any clear plastic wrapping from the battery.

🛡️ Warranty & Returns

Do your products come with a warranty?

Absolutely. All Titan Range gear comes with a 5-year warranty covering manufacturing defects.

How do I claim a warranty or report a problem?

Visit our Customer Support page to submit a warranty claim. We’ll get you sorted fast.

What if I’m not happy with my purchase?

No worries. We offer 30-day returns on unused products. View our Returns Policy for details.

Let customers speak for us

from 15 reviews

Torch for a pestie

Great torch I have used many over 40 years in pest industry and this one is one of the best. If I have to pick a small negative i would like to see a small lite showing the off/on switch as it’s hard to feel the switch with gloves on. But other than that a great torch and fast charging love it. Cheers

Anonymous

TF23 Torch 2300 Lumens

07/08/2025

Love it’s thank you Beautiful

P.M.

TH12 Headlamp 120 Lumens SmartWave

05/27/2025

Five

Best torch ive had, super bright tuff and plenty of battery power welldone 👍

Allan Stanford

TF23 Torch 2300 Lumens

04/22/2025

Its very bright, exactly what I need for night shifts

Patricia

TH11 Headlamp 340 Lumens SmartWave

04/15/2025

You won’t be disappointed

This product meets all expectations of the head lamp and its functions.
I have purchased a couple more and given to my friends. They are also extremely happy with their head lamp. I highly recommend this product you won’t be disappointed.

Andrew H

TH13 Headlamp 1900 Lumens

01/21/2025

Tough & good distance zoom

I use it fishing and camping, super bright, really happy with it. Highly recommend.

Graham W

TH13 Headlamp 1900 Lumens

01/15/2025

Th10 and th11

The TH11 is exactly what I thought so very happy with it the TH10 actually has more options than I thought so very impressed with it as well, also customer service when I asked a question very prompt and solved my operator error question Thankyou

Michael Donehue

TH10 Headlamp 350 Lumens SmartWave

01/04/2025

Very happy with product.

Philip Bates

TH11 Headlamp 340 Lumens SmartWave

12/25/2024

Great service and headlamps just right.

Pat Prout

TH11 Headlamp 340 Lumens SmartWave

12/17/2024

They are the best I have seen