Customer Support

Customer Support

Our dedicated customer support team is here to help you with any questions or issues you may have. Please find below our comprehensive support information and contact methods.

Support Information

• Order tracking: Track your order status online
• Product information: Detailed product descriptions and specifications
• FAQ: Frequently asked questions and answers
• Return policy: Easy returns and exchanges

Contact Methods

• Email: sales@titanrange.com.au
  
• Post: Titan Range Customer Support, PO Box 51, Clifton Beach QLD 4879

🛡️ Warranty Information

Warranty Coverage

All Titan Range products come with a comprehensive 5-year warranty against manufacturing defects from the date of purchase.

What's Covered:

• Headlamps & Torches: LED performance, sensor functionality, battery life, adjustable features
• Powerbanks (36000mAh & others): Battery performance, charging functionality, port defects

What’s Not Covered by Our 5-Year Warranty

Our 5-year warranty covers manufacturing defects — but it does not cover the following:

• Accidental damage: Cracked lenses, broken buttons, or housing damage caused by drops, impacts, or misuse.
• Water damage from improper use: Submerging non-waterproof models or using products outside their IP rating.
• Normal wear and tear: Scratches, scuffs, faded branding, or cosmetic wear from everyday use.
• Battery degradation over time: Rechargeable batteries naturally lose capacity. This is normal and not considered a defect unless faulty from new.
• Modifications or unauthorised repairs: Damage caused by disassembly, third-party repairs, or any non-approved modifications.
• Loss or theft: The warranty does not cover lost or stolen products.
• Improper storage: Damage resulting from exposure to high heat, moisture, or any environment that compromises seals or materials.

For any inquiries or assistance, please don't hesitate to contact us. We're committed to providing you with the best possible support experience.